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Return Policy


Authorization for the return of merchandise must be obtained from a representative of Tecfen Medical. Requests for authorization must include the following:

A.  Date

B.  Customer name and contact information

C.  Product Number and Lot Number

D.  Quantity of Product being returned

E.  The Product’s associated Purchase Order information

F.  Reason for Return: “Ordered in Error,” “Customer Return,” etc.

G.  If defective, date when the defect was noticed/reported and the details of the complaint

Upon authorization, an RMA# will be issued by Tecfen Medical. Please have the RMA # plainly visible on the exterior packaging and on all internal documentation or communications included with the return shipment.

A 20% restocking fee will be applied and the purchaser is responsible for all freight and customs charges on returned product unless due to error by Tecfen Medical or a valid customer complaint.

A credit for returned product will be issued upon product receipt.

All claims regarding errors in ordering or shipment must be made within 45 days of the initial shipment and may not be acceptable for return if:

A.  The product was manufactured at customer request or to customer specifications,

B.  The packaging has been modified, or

C.  The product has been used, tampered with, or damaged in transit. (Claims for damage    in transit should be addressed with the freight forwarder/ carrier.)

If you have any questions or concerns please contact us.

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